o Acceptance of your order
o Non-acceptance of an online order may be a result of one of the following:
o Our inability to obtain authorization for your payment
o The identification of a pricing or product description error
o Failure to meet the eligibility to order criteria set out in the Terms and Conditions
Online Order Procedures
Acceptance of an order placed by you online and the completion of the contract between you and Carlton and Company will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.
When an order is placed, we request pre-authorization for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorization request until the order is shipped, at which point we take payment.
If you have any further queries, please contact your bank/card issuer.
If you are based in the EU, under the Consumer Protection Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you notify us 24 hours of receipt.
We recommend that you ensure the return shipment as you are liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute. Please note that you must cover the cost of the return shipment, as we do not offer a free return service.
All items must be returned unused, in their original condition and from the country that the order was delivered to.
We will refund the full value of your order, excluding shipping costs, within 30 days of receiving your notice of contract cancellation provided that the cancelled order is received at our warehouse.
Notice of cancellation within seven 24 hours of receiving the order, as described above
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
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How we use collected Information
Carlton & Company may collect and use Users personal information for the following purposes:
o To improve customer service Information, you provide helps us respond to your customer service requests and support needs more efficiently.
o To personalize user experience, we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
o To improve our Site, we may use feedback you provide to improve our products and services.
o To process payments, we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
o To run a promotion, contest, survey or other Site feature to send users information they agreed to receive about topics we think will be of interest to them.
o To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
All logos, graphics, images of products and descriptions of products on this website are the intellectual property of Carlton & Company and may not be used without express written permission from the Company.